Privacy Policy
Effective Date: 1 January 2025
Company: Canopy2u Sdn. Bhd. (“we”, “our”, “us”)
Website: https://canopy2u.com.my
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. What Personal Data We Collect
When you use our website, make a booking, or interact with us, we may collect the following personal data:
Full Name
Contact Number
Email Address
Event Address & Location Details
Company Name (for business clients)
Payment & Transaction Details
WhatsApp ID or chat history (if booking via WhatsApp)
Photos (e.g., event site images submitted for planning)
2. How We Use Your Data
We use your personal data to:
Process your booking and provide rental services
Confirm availability and delivery scheduling
Respond to your inquiries or complaints
Communicate updates, confirmations, or follow-ups
Improve our website, service quality, and customer experience
Send promotional content (only with your consent)
3. Disclosure of Your Information
We do not sell or rent your personal data to third parties. However, we may share your data with:
Our internal team (operations, sales, delivery crew)
Appointed subcontractors for delivery/setup tasks
Payment gateway providers (for transaction processing)
Legal or regulatory authorities (if required by law)
All third parties are bound to confidentiality obligations.
4. Data Protection & Security
We take reasonable steps to protect your personal data:
Encrypted web forms and secure payment channels
Restricted staff access to sensitive data
Periodic data audits and access control
Data is retained only for as long as necessary to fulfill its purpose
5. Your Rights Under the PDPA
You have the right to:
Access your personal data held by us
Correct or update inaccurate information
Withdraw consent for non-essential data usage (e.g., marketing)
Request deletion of your data (where legally applicable)
To exercise your rights, email us at privacy@canopy2u.com.my.
6. Cookies & Website Tracking
Our website may use cookies and basic analytics tools to:
Track website traffic and improve performance
Enhance user experience (e.g., remembering your preferences)
Measure engagement with our services
You may disable cookies in your browser settings, but this may affect certain site functionalities.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., WhatsApp, payment processors). We are not responsible for the privacy practices of those websites. Please review their policies independently.
8. Updates to This Policy
We reserve the right to update this Privacy Policy as needed. All changes will be posted on this page with an updated “Effective Date.” Continued use of our services indicates your acceptance of any changes.
9. Contact Us
For privacy-related questions, data access requests, or concerns, please contact:
Canopy2u Sdn. Bhd.
📧 privacy@canopy2u.com.my
📞 +60195539132
📍 No.7, Jalan Kancing Jaya 1,
Taman Kancing Jaya,
48000 Rawang, Selangor, Malaysia